BEGIN:VCALENDAR VERSION:2.0 PRODID:-//PYVOBJECT//NONSGML Version 1//EN BEGIN:VTIMEZONE TZID:Europe/Brussels BEGIN:STANDARD DTSTART:20001029T030000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10 TZNAME:CET TZOFFSETFROM:+0200 TZOFFSETTO:+0100 END:STANDARD BEGIN:DAYLIGHT DTSTART:20000326T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3 TZNAME:CEST TZOFFSETFROM:+0100 TZOFFSETTO:+0200 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT UID:20260701T223227Z - 5595@eu441a.odoo.com DTSTART;TZID=Europe/Brussels:20260903T173000 DTEND;TZID=Europe/Brussels:20260903T203000 CREATED:20260701T223227Z DESCRIPTION:Tec hTalk: Learn How Isabel Used Agentic AI to Improve Their Customer Service< /a>\nWhat if every customer email could be analysed and answered in under a minute\, with AI as your co-pilot? In this Tech Talk\, Ixor and Isabel s hare how they built an AI agent to support 20\,000 yearly customer support cases. The AI processes every email\, generates answers in under a minute at ~€0.45 per case\, and achieves over 80% accuracy\, while seamlessly integrating into their CRM. Rather than replacing humans\, the AI supports agents by improving speed\, consistency\, and quality. A practical\, behi nd-the-scenes session on how to turn AI into real operational value. What ’s in it for your company? ✅ Discover how AI agents can reduce workloa d in customer service and improve efficiency ✅ Learn from a real impleme ntation: challenges\, choices\, and key lessons learned ✅ Understand whe re AI creates the most value in your processes (and where it doesn’t) ✅ Get practical insights on data\, tooling\, and integration into existi ng workflows ✅ Be inspired to move from individual AI experiments to org anisation-wide impact Whether you are just starting with AI or looking to scale your initiatives\, this session will help you turn ambition into act ion. Practical Information 📅 Date: Thursday\, September 3rd\, 2026 📍 Location: Brussels (TBC) 🕚 Time: 17:30 - 20:30 🍽️ Format: Tech Ta lk + networking dinner 17:30 – 17:45 | Welcome & introduction — sustAI n.brussels / Agoria 17:45 – 18:05 | Tech Talk — Isabel (business persp ective & results) 18:05 – 18:25 | Tech Talk — Ixor (approach & impleme ntation) 18:25 – 18:30 | Wrap-up & key takeaways 18:30 – 20:30 | Netwo rking dinner Perfect For: SMEs\, Entrepreneurs\, Technology professionals Organizers: SustAIn.brussels is a European Digital Innovation Hub in Bruss els that serves as a single point of access to sustainable and digital inn ovation in Brussels with a focus on AI and other emerging technologies. Co -funded by the European Commission and the [...] DTSTAMP:20260701T223227Z LOCATION:sustAIn.brussels\, Kantersteen 16\, 1000 Brussel\, Belgium SUMMARY:TechTalk: Learn How Isabel Used Agentic AI to Improve Their Custome r Service X-ALT-DESC;FMTTYPE=text/html:TechTalk: Learn How Isabel Used Agentic AI to Improve Their Customer Service\nWhat if every customer email could be analysed and a nswered in under a minute\, with AI as your co-pilot? In this Tech Talk\, Ixor and Isabel share how they built an AI agent to support 20\,000 yearly customer support cases. The AI processes every email\, generates answers in under a minute at ~€0.45 per case\, and achieves over 80% accuracy\, while seamlessly integrating into their CRM. Rather than replacing humans\ , the AI supports agents by improving speed\, consistency\, and quality. A practical\, behind-the-scenes session on how to turn AI into real operati onal value. What’s in it for your company? ✅ Discover how AI agents ca n reduce workload in customer service and improve efficiency ✅ Learn fro m a real implementation: challenges\, choices\, and key lessons learned ✅ Understand where AI creates the most value in your processes (and wher e it doesn’t) ✅ Get practical insights on data\, tooling\, and integra tion into existing workflows ✅ Be inspired to move from individual AI ex periments to organisation-wide impact Whether you are just starting with A I or looking to scale your initiatives\, this session will help you turn a mbition into action. Practical Information 📅 Date: Thursday\, September 3rd\, 2026 📍 Location: Brussels (TBC) 🕚 Time: 17:30 - 20:30 🍽️ Format: Tech Talk + networking dinner 17:30 – 17:45 | Welcome & introdu ction — sustAIn.brussels / Agoria 17:45 – 18:05 | Tech Talk — Isabel (business perspective & results) 18:05 – 18:25 | Tech Talk — Ixor (ap proach & implementation) 18:25 – 18:30 | Wrap-up & key takeaways 18:30 – 20:30 | Networking dinner Perfect For: SMEs\, Entrepreneurs\, Technolo gy professionals Organizers: SustAIn.brussels is a European Digital Innova tion Hub in Brussels that serves as a single point of access to sustainabl e and digital innovation in Brussels with a focus on AI and other emerging technologies. Co-funded by the European Commission and the [...] END:VEVENT END:VCALENDAR