What if every customer email could be analysed and answered in under a minute, with AI as your co-pilot?

In this Tech Talk, Ixor and Isabel share how they built an AI agent to support 20,000 yearly customer support cases. The AI processes every email, generates answers in under a minute at ~€0.45 per case, and achieves over 80% accuracy, while seamlessly integrating into their CRM.

Rather than replacing humans, the AI supports agents by improving speed, consistency, and quality. A practical, behind-the-scenes session on how to turn AI into real operational value.

What’s in it for your company?

• ✅ Discover how AI agents can reduce workload in customer service and improve efficiency
• ✅ Learn from a real implementation: challenges, choices, and key lessons learned
• ✅ Understand where AI creates the most value in your processes (and where it doesn’t)
• ✅ Get practical insights on data, tooling, and integration into existing workflows
• ✅ Be inspired to move from individual AI experiments to organisation-wide impact

Whether you are just starting with AI or looking to scale your initiatives, this session will help you turn ambition into action.

Practical Information 

📅 Date: Thursday, September 3rd, 2026 

📍 Location: Brussels (TBC) 

🕚 Time: 17:30 - 20:30

🍽️ Format: Tech Talk + networking dinner 

17:30 – 17:45 | Welcome & introduction — sustAIn.brussels / Agoria 

17:45 – 18:05 | Tech Talk — Isabel (business perspective & results) 

18:05 – 18:25 | Tech Talk — Ixor (approach & implementation) 

18:25 – 18:30 | Wrap-up & key takeaways 

18:30 – 20:30 | Networking dinner

Perfect For: 

• SMEs, Entrepreneurs, Technology professionals  

Organizers:   

• SustAIn.brussels is a European Digital Innovation Hub in Brussels that serves as a single point of access to sustainable and digital innovation in Brussels with a focus on AI and other emerging technologies. Co-funded by the European Commission and the state of Brussels- Innoviris. Supported by hub.brussels.  
• Agoria: Sector federation of Belgium for technology and manufacturing.
• Ixor: Your partner for digital transformation, offering tailored Cloud and AI solutions to meet your business’s unique needs.